…was going in the opposite direction.The finding is contained in the 2025 State of Customer Service in Nigeria Report, released by the Nigeria Customer Service Index, NCSI, in a review of Nigeria’s 66th Independence anniversary and the 2026 Customer Service Week. The report, powered by the West Africa Association of Cus…

…Rewards campaign, offering users a chance to win money by interacting with its digital customer service chatbot.The telecommunications company said customers could receive CashToken rewards by chatting with Zigi on WhatsApp and other supported platforms, including the myMTN NG app, Telegram, Facebook Messenger, its e-s…

…of PenCom, Omolola Oloworaran, disclosed this on Tuesday at the commission’s 2026 Customer Service Week seminar themed “Extra Mile.” Oloworaran, represented by the Head of the Surveillance Department, Mr Abdulrahman Saleem, said the reforms were designed around innovation, inclusion and integrity while improving access…

…channels.Their introduction reflects the expanding use of AI across Nigeria’s marketing, customer service and online retail sectors.Proposed penalties extend beyond companiesAlongside the proposed corporate sanctions, individuals could face fines of up to ₦50 million.Additional penalties of up to ₦10 million are propos…

…the participants were trained in financial modelling, cash-flow management, pricing, customer service, risk management, business planning, record keeping, branding, social media management, artificial intelligence and team leadership. “We don’t teach skill; we teach business. What we are amplifying is the skill that yo…

…glasses or sticks within a week of the surgery. He has since returned to work as a customer service manager. "It feels like I've got a 360‑degree panoramic view of everything around me," he said. The surgeons operated on Hibbert using new AI technology which helps to identify tiny anatomy in the brain by colour-coding…

…putting existing government processes online. AI could eventually support automated customer service, document processing, fraud detection, data analysis and other government functions. However, the expansion of digital government also increases the importance of cybersecurity and data protection as state platforms han…

…to the airport. “For assistance with rebooking and enquiries, please contact our Customer Service Team,” the airline said. The development comes amid an ongoing industrial dispute involving aviation unions and airline operators, which has disrupted flight operations across the country. PUNCH Online had reported that th…

…the OPay banking code?Key takeawaysOPay is a mobile money platform that has transformed customer services since 2018. The platform offers a myriad of financial services at users' fingertips. Some of the platform's advancements include the use of USSD codes. As a customer, you must learn how to use various OPay USSD cod…

…With DStv Prestige, you will enjoy a personalised customer experience with a dedicated customer service team and priority access to technical support.DStv channelsTo evaluate DStv subscription packages in Nigeria, you must first understand all of the stations available in each category. With this information, you can s…

…from upgraded lounges, improved facilities for persons with disabilities, enhanced customer service mechanisms and modern terminal amenities. “The recently upgraded Pilgrims’ Terminal at the Murtala Muhammed International Airport, with its 300-seat waiting hall, VIP and VVIP lounges, free high-speed Wi-Fi, fully air-co…

…have been downsides, according to Anorum, “We have seen heightened cases of fraud, poor customer service, banks’ neglect of small businesses and development sectors, and charges that are inexplicable.”

…in the state. “Any grievances regarding billing should be channelled through our formal customer service platforms for immediate investigation and resolution,” she said. Ezeagu added that the company had conducted extensive bill reconciliation exercises across its coverage areas, leading to the adjustment and offsettin…

…come as fintech firms across Africa increasingly invest in AI-powered fraud detection, customer service, risk management and credit assessment to improve efficiency while keeping pace with rising digital transactions. Adekunle also urged regulators, investors and financial institutions to work together on building inte…

…System errors produce unexplained delays without recourse. There is no clear, staffed customer service channel for foreign applicants facing problems. And there is no visa on arrival for most nationalities at any Nigerian airport, meaning that the flexibility and spontaneity that modern business travel requires is simp…

…the issue. When internal resolution fails Not every complaint is resolved through customer service channels. In some situations, customers may feel that the courier company has ignored their concerns, failed to investigate properly, or refused to provide compensation where appropriate. This is juncture, regulatory inte…

…Another under-the-radar option coming in iOS 27 will make phone calls with companies' customer service departments slightly less stressful, as it will surface necessary information you may need to provide the business rep who answers. For instance, if you're calling about your airline reservation, the Call Context feat…

…and communication. Small businesses are using AI tools for bookkeeping, operations, and customer service, while freelancers are learning how to deliver higher-quality work at a faster pace. The impact is becoming especially visible among young professionals entering competitive labour markets. AI is increasingly becomi…